Support

This page is constantly being upgraded as we try to improve our after-sales and community support – aiming to make it the best in the industry. Below you can find a range of documents relating to owning and using a laser machine as well as with dealing with us.

We offer a range of services which can be found below – enquiries for which should be directed to our head office (contact details can be found here).

Below you will find 3 sections:

Documents – Guides, manuals & administration files

Laser Files – useful and sample files to run on your laser

Programs – computer programs for use with our laser machinery

Services

Appraisals

Our comprehensive appraisal service is a necessity for those who have recently purchased or are about to sell a used laser machine. We can assess the product on it’s electrical condition, mechanical performance and operational safety. As part of our service, we will come to your facility to make our assessment, issuing you with a report on our findings.

Our team at Smith & Huang are always prepared to aid you, in any way we can, to address any issues raised by the appraisal – be it through friendly, impartial advice, or through our repair and reconditioning service.

Repair & Reconditioning

We offer a repair & conditioning service for machines out of their original warranty period. Though initially offered for machines of our own brand, we have now extended this service to any brand.

As part of this service, we will often conduct and initial appraisal of the work to be done in order to bring the machine up to a standard that we are satisfied with. Because of this, we reserve the right to decline work for repair as some machines can be in an irreparable condition.

As part of this service we will issue you with a report of our findings and how we have dealt with each issue raised. Depending on the condition of the machine and the extent of the work done, the length of warranty given may vary.

Servicing

Due to the low maintenance requirements of our laser systems, we recommend that they be serviced annually by a competent technician (not necessarily by ourselves) as long as routine maintenance is carried out. Details of servicing instructions can be found below in the guides section.

We are more than happy to come and service your machine, this service will be charged at our day rate plus mileage (first 50miles included for free) – please see our pricelist for details.

In addition to this, we offer several tiers of maintenance package for our machine customers. Please click the link below to find out more.

Courtesy

We have a number of machines which we use for demonstration purposes and have been used in the past as courtesy machines for customers pending delivery. Dependent upon situational circumstance, we may be able to afford this service to you should you require it.

These machines are for a temporary term only and come fully equipped with the latest Smith & Huang modifications and all of the peripherals you need to be operational.

Finance

We work closely with several leasing companies – as such, we are able to offer financing for most customers.

Documents

Guides

Installation

Machine Operation

Optic Pathing

Lens & Mirror Care

Operating Hints & Tips

Servicing

Manuals

CO2 Machinery

Hybrid Machinery

Fibre Machinery

Marking Machinery

Terms & Conditions

Misc.

Rental Agreement

Laser Files

Material Testing

This laser program requires a 120mm x 120mm piece of sacrificial material. The program cuts and engraves 180 pieces, testing for results through angled and square edges, and curved and square corners. Each piece changes settings for both power and speed to allow for a full range of results – giving you a frame of reference when finding the settings

Vector Pro Tools

Laserworks from RDCAMs is the primary operating program for our CO2 machinery, These programs allow you to control the machine axis and settings from a connected computer, in addition to allowing you to set drawing parameters. Though these programs offer drawing functionality, we would recommend that you use an alternative program to that end.

V5 is for use with our standard machines, V6 for our pro range and V8 is currently only for testing.

Vector Tools

Laserworks from RDCAMs is the primary operating program for our CO2 machinery, These programs allow you to control the machine axis and settings from a connected computer, in addition to allowing you to set drawing parameters. Though these programs offer drawing functionality, we would recommend that you use an alternative program to that end.

V5 is for use with our standard machines, V6 for our pro range and V8 is currently only for testing.

Alignment Tools

Laserworks from RDCAMs is the primary operating program for our CO2 machinery, These programs allow you to control the machine axis and settings from a connected computer, in addition to allowing you to set drawing parameters. Though these programs offer drawing functionality, we would recommend that you use an alternative program to that end.

V5 is for use with our standard machines, V6 for our pro range and V8 is currently only for testing.

Programs

Corel Draw X7

With a fresh look, new must-have tools and major feature enhancements, CorelDRAW Graphics Suite X7 opens up a world of new creative possibilities. We’ve designed several new workspaces that reflect your natural workflow, so that everything is right where you need it, when you need it. Whether you’re creating graphics and layouts, editing photos or designing websites, this complete suite of graphic design software helps you design your way.

Laserworks V6

Laserworks from RDCAMs is the primary operating program for our CO2 machinery, These programs allow you to control the machine axis and settings from a connected computer, in addition to allowing you to set drawing parameters. Though these programs offer drawing functionality, we would recommend that you use an alternative program to that end.

V5 is for use with our standard machines, V6 for our pro range and V8 is currently only for testing.

LaserCutEngrave